Exhibit A, Vendor Agreement

1. Term.
This engagement shall commence upon execution of this Agreement and shall be month-to-month. Such extensions shall be automatic, and shall go into effect without written confirmation, unless Housing & Urban Management, LLC (“the Company”) or the Vendor provides advance notice of the intention to not renew.
2. Duties.
The Company is engaged in the business of consulting and property management and desires to engage the Vendor for the purposes of managing/performing repair service requests as well as unit turnovers-services include, but are not limited to, carpentry, painting, insulating, tiling, kitchen and bathroom remodeling, electrical, plumbing, heating and cooling (services to be provided only as legally and properly licensed to perform).
3. Definitions.
  • Service call – repair order that takes less than 8 hours to complete
  • Small project – repair order that takes 1 – 2  days to complete
  • Project – repair order that takes 3 – 7 days to complete
4. Rates
Hourly rates apply primarily to service calls or repair orders that take less than 8 hours to complete. EXHIBIT B WHICH IS AN HOURLY RATE AGREEMENT MUST BE EXECUTED PRIOR TO JOB COMMENCEMENT. Vendors are expected to provide a competitive bid for projects as defined above in paragraph 3 based upon the hourly rates as well as other factors such as project management, range of work performed, degree of difficulty, access and other factors impacting the project.
5. Billable Hours.
Billable hour is defined as time worked by the Vendor that is in alignment with initial estimate and scope of work provided by the Vendor AND approved by the Project Manager or Managing Partner prior to job start (change orders not excluded).
6. Repair Evaluation, Supplies Run & Emergency Service Calls.
A Repair Evaluation is an on-site evaluation of a repair order which is used for informational purposes and done before the job is assigned to vendor – performed with written scope of work, price and photos provided. A Supply Run is required after the Repair Evaluation in many instances. The time allocation for a Repair Evaluation and a Supply Run is as follows:

  • 30MIN: Repair Evaluation
  • 60MIN: Supply Run

The allocation is for the lead Vendor only and not the secondary Vendor and/or any basic or high skill laborers affiliated with or accompanying the lead Vendor.

Emergencies are broken into two categories – Basic and Plus.

  • Basic, 7 am to 10:59 pm, Mon – Sat; 12 pm to 5:59 pm, Sun
  • Plus, 11 pm to 6:59 am, Mon – Sat; 12 am to 11:59 am AND 6 pm to 11:59 pm, Sun

The emergency compensation is covered in Exhibit B, the Hourly Rate Agreement. The response time that automatically constitutes an emergency is “Danger” whereby a response is required within minutes if possible, but not to exceed (2) two hours.

Emergency compensation is to be included on the estimate and/or invoice and is to be approved  by the Project Manager or Managing Partner prior to job start.

7. Payments.
The Company agrees to pay to the Vendor for the satisfactory completion of Work on the 10th and 25th of each month – refer to Pay Schedule:

  1. the time card has been submitted and approved
  2. the Work passes our quality standards

Thorough before and after photos are critical to ensuring timely payments. The Project Manager must be able to determine from the photos submitted via the online invoice that the Work passes our quality standards. An onsite inspection must be scheduled and conducted by the Project Manager if unable to determine from the photos and this may create substantial payment delays.

8. Building Materials.
The Company agrees to purchase building materials on the condition that the Vendor supplies the following:

  • Quantity
  • Items
  • SKU number for each item
  • Estimated order price

The Vendor must also conduct the conference call with the Project Manager to the supplier to order the building materials. Failure to do so will result in a downward adjustment in Exhibit C, the Hourly Rate Retainer Agreement.

 

Infractions, Fines & Penalties.
9. Minor Infractions at $20 each.
The Company may impose a $20 penalty on the Vendor for the following infractions:

A. and B. are only applicable for Vendors who do not purchase their own building materials.

  1. Failure to adhere the protocol as described above in paragraph 8. Building Materials
  2. Failure to submit invoices with building materials receipts for completed work within 5 business days after completion
  3. Failure to take before and after photos as required
  4. Failure to submit estimates and obtain approval prior to starting job
  5. Failure to arrive to the job site without giving proper notice – proper notice is 1 hour advance notice for every 15 minutes that you may be late
  6. Failure to return keys to lockbox immediately after gaining access to work site – being onsite with the keys in hand will not prevent assessment

The price per infraction doubles to $40 per infraction once (10) ten minor infractions have been committed within a 1-year period; then, it automatically resets to the standard $20 assessment. This cycle repeats itself each 1-year period as long as the Vendor completes work for the Company.

10. Major Infractions at $100 each.
The Company may impose a $100 penalty on the Vendor for the following infractions:

  1. Attempting to intimidate a quality control inspector
  2. Failure to provide notice of appointment cancellation after scheduling with Customer
  3. Failure to complete repair evaluation, supply run and repair thus creating inconvenience for the Customer and additional work on the scheduler (who has to reschedule work that could have been done on the initial trip)
  4. Failure to complete repair order or project within the specified time frame

The price per infraction doubles to $200 per infraction once (5) ten minor infractions have been committed within a 1-year period; then, it automatically resets to the standard $100 assessment. This cycle repeats itself each 1-year period as long as the Vendor completes work for the Company.

11. Major Infractions at $500 each.
The Company may impose a $500 penalty on the Vendor for the following:

  1. Failure to pass the final HQS reinspection. The two EXCEPTIONS are as follows:
    1. Vendor is able to demonstrate that proper vigilance was exercised and the potential to fail reinspections are brought to management’s attention (5) business days prior to the re-inspection date.
    2. Project was funded late thus creating precarious scenario for the Company given time constraints and this must be submitted in writing and signed off by Management at least (5) business days prior to the re-inspection date
  2. Failure to secure property using the Company’s Security Protocol prior to working on vacant units (before and after photos to be taken and must be preapproved by the Project Manager