- Service call – repair order that takes less than 8 hours to complete
- Small project – repair order that takes 1 – 2 days to complete
- Project – repair order that takes 3 – 7 days to complete
- 30MIN: Repair Evaluation
- 60MIN: Supply Run
The allocation is for the lead Vendor only and not the secondary Vendor and/or any basic or high skill laborers affiliated with or accompanying the lead Vendor.
Emergencies are broken into two categories – Basic and Plus.
- Basic, 7 am to 10:59 pm, Mon – Sat; 12 pm to 5:59 pm, Sun
- Plus, 11 pm to 6:59 am, Mon – Sat; 12 am to 11:59 am AND 6 pm to 11:59 pm, Sun
The emergency compensation is covered in Exhibit B, the Hourly Rate Agreement. The response time that automatically constitutes an emergency is “Danger” whereby a response is required within minutes if possible, but not to exceed (2) two hours.
Emergency compensation is to be included on the estimate and/or invoice and is to be approved by the Project Manager or Managing Partner prior to job start.
- the time card has been submitted and approved
- the Work passes our quality standards
Thorough before and after photos are critical to ensuring timely payments. The Project Manager must be able to determine from the photos submitted via the online invoice that the Work passes our quality standards. An onsite inspection must be scheduled and conducted by the Project Manager if unable to determine from the photos and this may create substantial payment delays.
- SKU number for each item
- Estimated order price
The Vendor must also conduct the conference call with the Project Manager to the supplier to order the building materials. Failure to do so will result in a downward adjustment in Exhibit C, the Hourly Rate Retainer Agreement.
A. and B. are only applicable for Vendors who do not purchase their own building materials.
- Failure to adhere the protocol as described above in paragraph 8. Building Materials
- Failure to submit invoices with building materials receipts for completed work within 5 business days after completion
- Failure to take before and after photos as required
- Failure to submit estimates and obtain approval prior to starting job
- Failure to arrive to the job site without giving proper notice – proper notice is 1 hour advance notice for every 15 minutes that you may be late
- Failure to return keys to lockbox immediately after gaining access to work site – being onsite with the keys in hand will not prevent assessment
The price per infraction doubles to $40 per infraction once (10) ten minor infractions have been committed within a 1-year period; then, it automatically resets to the standard $20 assessment. This cycle repeats itself each 1-year period as long as the Vendor completes work for the Company.
- Attempting to intimidate a quality control inspector
- Failure to provide notice of appointment cancellation after scheduling with Customer
- Failure to complete repair evaluation, supply run and repair thus creating inconvenience for the Customer and additional work on the scheduler (who has to reschedule work that could have been done on the initial trip)
- Failure to complete repair order or project within the specified time frame
The price per infraction doubles to $200 per infraction once (5) ten minor infractions have been committed within a 1-year period; then, it automatically resets to the standard $100 assessment. This cycle repeats itself each 1-year period as long as the Vendor completes work for the Company.
- Failure to pass the final HQS reinspection. The two EXCEPTIONS are as follows:
- Vendor is able to demonstrate that proper vigilance was exercised and the potential to fail reinspections are brought to management’s attention (5) business days prior to the re-inspection date.
- Project was funded late thus creating precarious scenario for the Company given time constraints and this must be submitted in writing and signed off by Management at least (5) business days prior to the re-inspection date
- Failure to secure property using the Company’s Security Protocol prior to working on vacant units (before and after photos to be taken and must be preapproved by the Project Manager