Property Services List
Property service | Time allocation | Scheduled by | Delivered within | Assigned to | Backup #1 | Backup #2 |
NEW lead management | (.50) | upon receipt | upon receipt | Tanya | Vanessa | Mike |
WON lead / property inspection / discussion | (1.50) | upon receipt | to be determined | Tanya | Vanessa | Mike |
*NEW customer setup / orientation | (1.50) | upon receipt | upon receipt | Vanessa | Chris | to be determined |
CMA / owner discussion | (.50) | upon receipt | 1-2 days | Vanessa | Tanya | to be determined |
Rental listing / closing checklist | (2.00) | upon receipt | upon receipt | Vanessa | Tanya | to be determined |
Property showings (see agreement) | n/a | upon receipt | upon receipt | Tanya | Vanessa | to be determined |
Transaction coordination, rental listing | (4.00) | n/a | n/a | Vanessa | Tanya | to be determined |
Leaseup package completion/submission | (1.00) | n/a | 1-2 days | Vanessa | Tanya | to be determined |
NPS tenant setup | (1.00) | n/a | to be determined | Vanessa | Chris | Tanya |
Vendor onboarding / orientation | (1.50) | upon receipt | 3-6 days | Tanya | Chris | to be determined |
Work order management | (1.00) | upon receipt | 1-2 days | Tanya | Chris | Vanessa |
Estimates | (1.00) | upon receipt | to be determined | Tanya | Chris | Vanessa |
*ERAP-Emergency rental assistance coordination | (1.50) | upon receipt | 7-14 days | Chris | Tanya | Vanessa |
30 day notice to quit, DC | (1.50) | n/a | 1-2 days | Chris | Tanya | Vanessa |
*HQS inspection coordination | (1.50) | upon receipt | to be determined | Guy | Tanya | Vanessa |
Proactive inspection | (1.25) | 1-2 days | 3-6 days | Guy | Tanya | Vanessa |
Progress inspection | (1.00) | 1-2 days | 1-2 days | Guy | Tanya | Vanessa |
Quality control inspection | (1.00) | 1-2 days | 1-2 days | Guy | Tanya | Vanessa |
Repair evaluation, basic | (1.33) | 1-2 days | 1-2 days | Guy | Tanya | Vanessa |
Repair evaluation, PLUS | (2.33) | 1-2 days | 1-2 days | Guy | Tanya | Vanessa |
Move-in inspection | (1.25) | 1-2 days | 1-2 days | Tanya | Vanessa | Guy |
Move-out inspection | (1.50) | 1-2 days | 1-2 days | Guy | Tanya | Vanessa |
*Coordinate vendor access | (1.50) | upon receipt | 1-2 days | Vanessa | Tanya | Guy |
Basic business license, DC | (4.00) | n/a | 3-6 days | Vanessa | Tanya | Guy |
Rental and employment verification | (1.00) | n/a | 1-2 days | Chris | Vanessa | Tanya |
Lockbox/signage installation and removal | (1.50) | n/a | 1-2 days | Tanya | Vanessa | to be determined |
Showing session | (.75) | upon receipt | 1-2 days | Tanya | Vanessa | to be determined |
Single Family Rental License, PG | (.50) | n/a | 3-6 days | Chris | Vanessa | Tanya |
MDE property registration, MD | (.33) | n/a | 1-2 days | Chris | Vanessa | Tanya |