Property Services List

Property service Time allocation Scheduled by Delivered within Assigned to Backup #1 Backup #2
NEW lead management (.50) upon receipt upon receipt Tanya Vanessa Mike
WON lead / property inspection / discussion (1.50) upon receipt to be determined Tanya Vanessa Mike
*NEW customer setup / orientation (1.50) upon receipt upon receipt Vanessa Chris to be determined
CMA / owner discussion (.50) upon receipt 1-2 days Vanessa Tanya to be determined
Rental listing / closing checklist (2.00) upon receipt upon receipt Vanessa Tanya to be determined
Property showings (see agreement) n/a upon receipt upon receipt Tanya Vanessa to be determined
Transaction coordination, rental listing  (4.00) n/a n/a Vanessa Tanya to be determined
Leaseup package completion/submission  (1.00) n/a 1-2 days Vanessa Tanya to be determined
NPS tenant setup (1.00) n/a to be determined Vanessa Chris Tanya
Vendor onboarding / orientation  (1.50) upon receipt 3-6 days Tanya Chris to be determined
Work order management  (1.00) upon receipt 1-2 days Tanya Chris Vanessa
Estimates (1.00) upon receipt to be determined Tanya Chris Vanessa
*ERAP-Emergency rental assistance coordination (1.50) upon receipt 7-14 days Chris Tanya Vanessa
30 day notice to quit, DC  (1.50) n/a 1-2 days Chris Tanya Vanessa
*HQS inspection coordination  (1.50) upon receipt to be determined Guy Tanya Vanessa
Proactive inspection  (1.25) 1-2 days 3-6 days Guy Tanya Vanessa
Progress inspection  (1.00) 1-2 days 1-2 days Guy Tanya Vanessa
Quality control inspection  (1.00) 1-2 days 1-2 days Guy Tanya Vanessa
Repair evaluation, basic  (1.33) 1-2 days 1-2 days Guy Tanya Vanessa
Repair evaluation, PLUS (2.33) 1-2 days 1-2 days Guy Tanya Vanessa
Move-in inspection  (1.25) 1-2 days 1-2 days Tanya Vanessa Guy
Move-out inspection (1.50) 1-2 days 1-2 days Guy Tanya Vanessa
*Coordinate vendor access (1.50) upon receipt 1-2 days Vanessa Tanya Guy
Basic business license, DC  (4.00) n/a 3-6 days Vanessa Tanya Guy
Rental and employment verification  (1.00) n/a 1-2 days Chris Vanessa Tanya
Lockbox/signage installation and removal  (1.50) n/a 1-2 days Tanya Vanessa to be determined
Showing session  (.75) upon receipt 1-2 days Tanya Vanessa to be determined
Single Family Rental License, PG  (.50) n/a 3-6 days Chris Vanessa Tanya
MDE property registration, MD  (.33) n/a 1-2 days Chris Vanessa Tanya