Property Services List
| Property service | Time allocation | Scheduled by | Delivered within | Assigned to | Backup #1 | Backup #2 |
| NEW lead management | (.50) | upon receipt | upon receipt | Tanya | Vanessa | Mike |
| WON lead / property inspection / discussion | (1.50) | upon receipt | to be determined | Tanya | Vanessa | Mike |
| *NEW customer setup / orientation | (1.50) | upon receipt | upon receipt | Vanessa | Chris | to be determined |
| CMA / owner discussion | (.50) | upon receipt | 1-2 days | Vanessa | Tanya | to be determined |
| Rental listing / closing checklist | (2.00) | upon receipt | upon receipt | Vanessa | Tanya | to be determined |
| Property showings (see agreement) | n/a | upon receipt | upon receipt | Tanya | Vanessa | to be determined |
| Transaction coordination, rental listing | (4.00) | n/a | n/a | Vanessa | Tanya | to be determined |
| Leaseup package completion/submission | (1.00) | n/a | 1-2 days | Vanessa | Tanya | to be determined |
| NPS tenant setup | (1.00) | n/a | to be determined | Vanessa | Chris | Tanya |
| Vendor onboarding / orientation | (1.50) | upon receipt | 3-6 days | Tanya | Chris | to be determined |
| Work order management | (1.00) | upon receipt | 1-2 days | Tanya | Chris | Vanessa |
| Estimates | (1.00) | upon receipt | to be determined | Tanya | Chris | Vanessa |
| *ERAP-Emergency rental assistance coordination | (1.50) | upon receipt | 7-14 days | Chris | Tanya | Vanessa |
| 30 day notice to quit, DC | (1.50) | n/a | 1-2 days | Chris | Tanya | Vanessa |
| *HQS inspection coordination | (1.50) | upon receipt | to be determined | Guy | Tanya | Vanessa |
| Proactive inspection | (1.25) | 1-2 days | 3-6 days | Guy | Tanya | Vanessa |
| Progress inspection | (1.00) | 1-2 days | 1-2 days | Guy | Tanya | Vanessa |
| Quality control inspection | (1.00) | 1-2 days | 1-2 days | Guy | Tanya | Vanessa |
| Repair evaluation, basic | (1.33) | 1-2 days | 1-2 days | Guy | Tanya | Vanessa |
| Repair evaluation, PLUS | (2.33) | 1-2 days | 1-2 days | Guy | Tanya | Vanessa |
| Move-in inspection | (1.25) | 1-2 days | 1-2 days | Tanya | Vanessa | Guy |
| Move-out inspection | (1.50) | 1-2 days | 1-2 days | Guy | Tanya | Vanessa |
| *Coordinate vendor access | (1.50) | upon receipt | 1-2 days | Vanessa | Tanya | Guy |
| Basic business license, DC | (4.00) | n/a | 3-6 days | Vanessa | Tanya | Guy |
| Rental and employment verification | (1.00) | n/a | 1-2 days | Chris | Vanessa | Tanya |
| Lockbox/signage installation and removal | (1.50) | n/a | 1-2 days | Tanya | Vanessa | to be determined |
| Showing session | (.75) | upon receipt | 1-2 days | Tanya | Vanessa | to be determined |
| Single Family Rental License, PG | (.50) | n/a | 3-6 days | Chris | Vanessa | Tanya |
| MDE property registration, MD | (.33) | n/a | 1-2 days | Chris | Vanessa | Tanya |